Fulfillment Admin

About the Role

Gravity Lending has been recognized as one of Austin’s Best Places to Work for three consecutive years! We’re proud of our team‑focused culture and are looking for a detail‑oriented, organized, and motivated Fulfillment Admin to join us. If you enjoy staying organized, working with documents, helping customers, and being part of a fast‑paced team, this could be a great opportunity for you! As a Fulfillment Admin, you’ll support our fulfillment operations team by preparing and reviewing documents, maintaining accurate records, entering data, and helping customers complete their loan documents during scheduled video calls. This role is ideal for someone who is organized, dependable, comfortable with technology, and takes pride in accuracy and quality. You’ll work closely with our team to help ensure documents are completed correctly and customers receive a smooth, professional experience.

Responsibilities

• Prepare, review, and proofread loan and business documents for accuracy.
• Prepare documents for customers to complete during video calls.
• Assist customers throughout the document‑completion process via video call.
• Communicate with our sales department on items needed or corrections required.
• Provide administrative support to internal teams as needed.
• Identify opportunities to improve document and administrative processes.
• Handle customer and company information with professionalism and confidentiality.

Requirements

High school diploma or GED required.

Skills

• Strong attention to detail and accuracy.
• Excellent organizational and time‑management skills.
• Clear and professional written and verbal communication.
• Dependable, proactive, and able to work independently and as part of a team.
• Comfortable learning and using Adobe, Google Workspace, and other computer systems.

Benefits

• 401(k)
• Health, dental, and vision insurance
• Flexible Spending Account (FSA)
• Paid Time Off (PTO)
• Paid holidays
• Monthly bonus opportunities
• Supportive, team‑focused work environment
• Opportunities for growth and development

Pay

Starting pay: $16.00/hour, depending on experience. Plus monthly bonus opportunities!

Schedule

Full‑Time, Monday–Friday, In‑Person, Austin, TX. Training: 9:00 AM – 6:00 PM. Regular schedule (after 90‑day training): 9:30 AM – 6:30 PM, 40 hours per week.