Fuel & Retail Systems Technician

Position Responsibilities

• On-site maintenance and repair of IT, Fueling, Cash Safe, and POS systems.
• Troubleshoot and repair fuel dispensing equipment (such as: Fuel dispenser, ATG, STP, and other fueling system related equipment).
• Troubleshoot and repair of electronic components and POS systems.
• Analyze electrical and mechanical problems and repair as needed.
• Independently travel to reach store locations, including drives of 4 hours or more per day.
• Participate in 24/7 on-call support rotation which could include nights, weekends, holidays, and overtime as needed.
• Support Yesway retail systems infrastructure including point of sale, back office, credit, fuel network.
• Resolve basic to complex retail site systems issues spanning multiple hardware and software environments in an expedient manner.
• Lead in projects related to hardware and software releases and rollouts, including store migrations.
• Test fixes to ensure the problem has been adequately resolved.
• Perform work in a manner to minimize impact on stores and users resulting from maintenance or project-related activities.
• Diagnose and make repairs to the overall circuitry of fuel dispenser such as circuit boards, card readers, and keypads.

Qualifications

• A high school diploma plus 3-5 years of related experience.
• POS certification, or willingness to obtain in a timeframe determined by Management – examples include VASC, Wayne, Passport, Gilbarco, Tidel.
• Experience pulling low volt cabling, terminating CAT3, CAT5, Coax, CCTV and alarm cabling, mounting faceplates, Punch-downs, labeling, closet or rack builds, patch panels and handling other equipment as needed is required.
• Experience using multi-meters and toners to test low volt cabling continuity, connectivity, voltage presences and voltage at the outlet.
• Ability to read network documents and diagrams, user manuals, and attention to detail of the assigned scope of work.
• Proven knowledge of Windows operating systems, PCs, printers, networking hardware and protocols, and other hardware, such as hard drives, video cards, cabling, routers, and hubs.
• Experience using productivity software (MS Office and remote support tools).
• Proven ability to lead and train 3rd-party contractors.
• High level of personal accountability with the proven ability to manage time workload effectively and work well in a team environment.