FT Sales Associate

About the role

Lovesac is a fast-growing, design-driven furniture brand dedicated to helping people live more comfortably. We create innovative, adaptable furniture like our iconic Sacs and Sactionals, which are washable, reconfigurable, and designed to evolve with your life. We believe in Total Comfort™ without compromising on style or sustainability. Our mission is to lead with care, empathy, and purpose, empowering teams and fostering a positive impact.

Responsibilities

• Greet clients with energy and optimism, actively selling while executing the Lovesac selling process.
• Maintain a strong personal quote pipeline and consistently follow up to drive conversion.
• Build genuine connections that fuel loyalty, repeat business, and brand advocacy.
• Own your customer journey end-to-end, using curiosity and adaptability to uncover needs, deliver exceptional service, and build lasting client relationships.
• Demonstrate strong product knowledge while creating a fun, engaging experience—delivering compelling brand tours, meaningful education, and confidently closing sales.
• Take ownership of your performance, operating with confidence, strong decision-making, and disciplined execution to consistently meet and exceed sales goals and KPIs.
• Represent Lovesac’s values by contributing to an inclusive, respectful environment for all customers and teammates.
• Support daily store operations, opening/closing, inventory, visual standards, and promotions.
• Deliver on brand standards, safety, and policies in a way that feels approachable and customer-first.
• Take on additional priorities and special projects to keep the store, team, and brand growing.

Qualifications

• 18 years of age or older.
• Minimum of 1 year of experience in a retail or customer service role.
• Able to work during high-traffic and peak selling periods, including weekends, holidays, and nights.
• Able to effectively utilize technology for sales and customer support, including demonstrating products, assisting customers, and utilizing internal CRM systems.
• Able to travel, as required by the Company in its sole discretion, to local stores, third-party vendors, and for occasional meetings using various forms of transportation.
• Excellent judgment, integrity, and trustworthiness in managing financial transactions, handling sensitive business and customer data, customer privacy, and ensuring the comfort and safety of persons and property.
• Effective communication skills and ability to manage conflict in a reasonable, nonconfrontational manner.
• Ability to stand and walk for extended periods, up to 8 hours per shift.
• Able to move objects (including medium to large furniture items up to 75 pounds) from a lower to a higher position or horizontally from position-to-position and be able to assemble furniture while working on the selling floor.

Benefits

• Performance-Based Quarterly Bonus
• 401(k) with Company Match
• Basic Life/ADD, STD and LTD coverage
• Paid Parental Leave
• Paid Time Off
• Dependent care savings plan
• Commuter and parking plans
• Legal and ID Theft plans
• Pet Insurance
• Associate Discount
• Medical, Dental and Vision Plans
• Health savings accounts
• Wellness and Gym Discounts
• Associate Resource Groups
• Lovesac Gives Back
• Employee Assistance Program (EAP)
• Teladoc

Schedule

This position regularly requires the following actions: bending, twisting, kneeling, reaching, stooping, crawling, and climbing.

Pay

Associate pay will vary based on factors such as location, qualifications, experience, skill level, and competencies.