FT Produce Sales Manager (H)

Store Code: Store 01368 – Produce/Perishable Department, Food Lion, New Bern, NC

About the role

Support the management and duties of store operations to meet financial and sales goals. Build associate and customer relations and promote a strong culture in support of Food Lion Strategy. Maintain solid communications with the management team, all associates in the store, and throughout the organization.

Responsibilities

• Manage the Produce Department, including hiring, training, and developing department associates
• Supervise the performance of all duties and responsibilities of department associates; provide ongoing performance management, training, and conduct timely formal performance appraisals for direct reports
• Daily management of labor (i.e., expected live) and coaching of associates to achieve productivity expectations
• Provide leadership and motivation within the store to promote a culture reflective of Food Lion’s Guiding Principles, Core Values, Vision, and Strategy
• Support the achievement of budgeted financial and operating results
• Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible, and friendly customer service to create a positive shopping experience
• Role model outstanding, friendly customer service and use skills and knowledge of department products to offer solutions that meet or exceed customers' expectations
• Control store expenses through proper ordering, care for supplies, and equipment
• Understand and use company tools such as financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), and business information systems
• Ensure department appearance, quality, variety, workplace safety, food safety, and department sanitation are consistently maintained
• Write Produce Department schedules to provide extraordinary customer service at all times
• Order, receive, prepare, condition, and display merchandise in accordance with policies and guidelines
• Observe and correct all unsafe conditions that could cause associate or customer accidents
• Record and report all associate and customer accidents in accordance with established Food Lion procedures
• Monitor shrink, ensuring inventory is accounted for; provide coaching for associates to recognize and prevent losses
• Ensure all advertising, sales promotion materials, and signage applicable to the Produce Department are properly utilized
• Ensure compliance with local, state, and federal regulations
• Adhere to all company guidelines, policies, and standard practices
• Maintain security standards
• Complete Computer Based Training (CBT), Training Packet, and Training Aid courses
• Provide recognition of accomplishments and offer constructive counseling to achieve customer satisfaction and service while building store sales
• Perform all other duties as assigned

Requirements

• High school graduate or equivalent preferred
• Excellent interpersonal, organizational, communication, and customer service skills
• Good understanding of store operations preferred
• Ability and willingness to learn multiple tasks and technical requirements of the job
• Ability to use technical information to solve problems
• Ability to lead and direct others
• Must meet minimum age requirements to perform specific job functions
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations
• Must be accredited by the National Registry of Food Safety Professionals or a similar accrediting organization as a "Certified Food Safety Manager" or be able to achieve accreditation within the first 90 days of employment; accreditation must be maintained while employed in a position requiring it

Physical Requirements

• Ability to use computers and other communication systems required to perform job functions
• Ability to use hand-held computers for orders, mark-downs, scan-outs, and inventory
• Stand 100% of the time, frequently walking short distances
• Push or pull up to 2000 pounds using a pallet jack or float
• Perform repetitive hand and arm motions
• Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and approximately 100 lbs. on occasion
• Handle a variety of substances associated with cleaning and packaging materials, and household cleaners
• Frequent reaching and grasping at waist level; occasionally above shoulder or below waist level
• Meet established volume activity standards for the position
• Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
• Sufficient visual ability to check invoices, dates, and other written documents