FT Operations Support Associate

About the role

The Operations Support Associate at Polo Ralph Lauren plays a crucial role in ensuring the smooth day-to-day operations in our retail stores. This role involves various responsibilities such as receiving deliveries, processing merchandise according to company guidelines, managing store recovery, and supporting the needs of the selling floor.

Responsibilities

• Inventory Management & Operations
• Execute daily RFID inventory scans for accurate floor replenishment
• Manage "Ship to Home" orders and store-to-store transfers
• Complete ISOS replenishment activities and stock room resets
• Process retickets, create tags, and associate RFID tags
• Maintain organized stockroom and sales floor inventory levels using company guidelines
• Customer Service & Sales Floor Support
• Create memorable customer experiences through exceptional service
• Support Brand Ambassadors with stock checks and merchandise delivery
• Greet and assist customers with their shopping needs when on sales floor
• Process sales transactions and follow company policies for returns, discounts, and customer data capture
• Maintain clean, welcoming sales floor and fitting rooms
• Balance operational tasks while prioritizing customer experience
• Visual Merchandising & Store Standards
• Participate in visual merchandising of sales floor
• Maintain store presentation standards following company guidelines
• Provide feedback to Management on product and category opportunities

Requirements

Back of house experience or similar industry experience in a complex, high-volume or high-profile specialty environment preferred. Ability to effectively communicate with customers and store personnel. Ability to maneuver around the sales floor, stock/dressing room, cash-wrap and office; work around/with chemicals, lift/climb up to 30 lbs. and climb moderately. Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required). Ability to build and maintain positive working relationships with customers, management, and co-workers.