FT Office Assistant Staffing Support

About the role

Gloucester, Virginia. Hiring range: $16.80 - $21.83 per hour. Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.

Responsibilities

• Checking in and checking out patients
• Verifying insurance eligibility
• Maintaining patient registration by properly entering and updating patient demographics within the patient registration software
• Greeting patients while answering multi‑phone lines
• Scheduling and rescheduling appointments
• Creating and scheduling referrals
• Completing chart prep and providing information to and for patients
• Ensuring all patients' registration and demographics information is correct and updated as needed
• Completing check‑in and check‑out in a timely manner
• Collecting payments from patients regarding appointments, forms, or past due balances
• Monitoring daily schedule including scheduling/rescheduling appointments when necessary (e.g., doctor’s illness, meetings, or vacation)
• Completing clerical chart prep, preparing and printing visit‑related documents (e.g., consents, receipts, visit summaries)
• Promoting the Riverside Care Difference through exceptional customer service
• Greets all participants to the practice with immediate acknowledgment with eye contact and smile
• Managing patient expectations with clear explanations
• Using good telephone etiquette including 4‑part greeting and 3 rings or less guideline
• Practicing warm transfer and proper on‑hold techniques
• Maintaining referrals and insurance information
• Obtaining or scheduling referrals upon receipt from referring location
• Ensuring referrals are attached with an approved insurance authorization
• Obtaining insurance authorizations as necessary