FT Office Assistant Staffing Support

Overview

Newport News, Virginia. Hiring range: $16.80 - $21.83 per hour. Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.

Responsibilities

• Ensure all patients' registration and demographics information is correct and updated as needed.
• Complete check-in and check-out in a timely manner.
• Collect payments from patients regarding appointments, forms, or past due balances.
• Monitor daily schedule including scheduling/rescheduling appointments when necessary (e.g., doctor’s illness, meetings, or vacation).
• Complete clerical chart prep, prepare and print visit‑related documents (consents, receipts, visit summaries, etc.).
• Promote the Riverside Care Difference through exceptional customer service.
• Greet all participants to the practice with immediate acknowledgment, eye contact, and a smile.
• Manage patient expectations with clear explanations.
• Use good telephone etiquette (4‑part greeting, 3 rings or less guideline).
• Practice warm transfer and proper on‑hold techniques.
• Maintain referrals and insurance information.
• Obtain or schedule referrals upon receipt from referring location.
• Ensure referrals are attached with an approved insurance authorization.
• Obtain insurance authorizations as necessary.
• Recommend to the practice manager any process improvements needed to improve quality of service.
• Maintain the appearance and cleanliness of the reception area.
• Actively engage in team huddles and staff meetings.
• Verify insurance eligibility.
• Maintain patient registration by entering and updating patient demographics in the registration software.
• Greet patients while answering multi‑phone lines.
• Schedule and reschedule appointments.
• Create and schedule referrals.
• Complete chart preparation and provide information to patients.
• Float to other practices within the region as needed to provide support.

Qualifications

• Education: High School Diploma or GED (minimum required).
• Experience: 1 year of medical office experience (preferred).

Pay

Hiring range: $16.80 - $21.83 per hour. Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.