FT Guest Service Agent Overnight

Responsibilities

1. Serve on the Front Office Team to provide services for Guests.
2. Contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.
3. Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required.
4. Demonstrate a high level of customer service at all times.
5. Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts.
6. Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties.
7. Maximize room occupancy and use up-selling techniques to promote hotel services and facilities.
8. Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy.
9. Comply with hotel security, fire regulations and all health and safety legislation.
10. Act in accordance with policies and procedures when working with front of house equipment and property management systems.
11. Follow company brand standards.
12. Absorb and assist other departments, as necessary.

Qualifications

• Previous experience in a customer-focused industry.
• Positive attitude and good communication skills.
• Commitment to delivering a high level of customer service.
• Excellent grooming standards.
• Calm, efficient, and organized with great attention to detail.
• Ability to multi-task while maintaining a positive attitude when working with a Guest.
• Professional manner with an emphasis on hospitality and guest service.
• Competent level of IT proficiency.
• Previous experience in cash handling.
• Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors.
• Conflict resolution experience.