Guest Services Agent FT

Responsibilities

• Registers guests, secures payment, issues keys and related materials per established departmental policies and procedures.
• Checks out guests, settles all pay folios, and posts charges per established departmental policies and procedures.
• Creates reservations based on established guidelines.
• Issues room keys and relays instructions to Bell Person.
• Dates, stamps, sorts and racks incoming mail and messages.
• Blocks and dispenses rooms for arriving guests.
• Maintains bank in accordance with established company and departmental policies and procedures.
• Is familiar with property, services, and events; answers questions and provides information as requested by guests.
• Completes special assignments for Supervisor Hotel Operations and above as requested.

Work Environment

Diverse, fast-paced, deadline driven, multi-project coordination, prioritizing and flexing to accommodate last minute requests and changes.

Target Salary Range

$15.92 Hourly