Guest Services Agent

Responsibilities

• Greets everyone in a professional manner, by welcoming and directing them appropriately.
• Notify company personnel of visitor arrival.
• Receive and input all attendance/programming rosters into the organization’s member tracking software.
• Inform visitors by answering or referring inquiries.
• Direct visitors by maintaining employee and department directories.
• Maintain security by following procedures and monitoring logbook.
• Operate telecommunication system by following manufacturer’s instructions for house phone and console operation.
• Keep a safe and clean area by complying with procedures, rules, and regulations.
• Support continuity among work teams by documenting actions, irregularities, and continuing needs.
• Contribute to team effort by accomplishing related results as needed.

Requirements

• Telephone Skills
• Verbal Communication
• Professionalism
• Customer Focus
• Organization
• Ability to empathize and handle sensitive information with care and professionalism
• Supply Management
• Expertise with phone systems
• Previous experience with Microsoft Office software

Qualifications

• Must be able to be registered by our organization with Boys & Girls Clubs of America (www.mybgca.net).
• Complete required assigned trainings.
• Prior youth work experience in a paid or volunteer capacity preferred.
• Excellent communication skills, both verbal and written.
• Proficient in using various computer software programs.
• Proficient in data entry and export from various software programs.

Skills

• Must be able to perform duties which require prolonged standing, walking, talking, hearing, standing, sitting, bending for long periods of time.
• May occasionally be required to kneel, run and/or climb.
• Must be able to use the telephone and other office equipment.
• Must be able to lift, move, manipulate and or hold objects up to 25 pounds.

Benefits

Healthy Behavior Modeling – Teaching youth/teens the importance of living an active, healthy lifestyle is a BGCNN priority. As a result, all staff is expected to model healthy behavior while working with our members.

Inclusive Environment – BGCNN values creating child-friendly environments, where youth/teens of all backgrounds can be successful and participate.

BGCNN expects employees to embrace and support DEAI (Diversity, Equity, Accessibility and Inclusion) of all members and colleagues.

Continuous Learning – Building the capacity of staff is central to BGCNN. The organization encourages and requires that all staff participate in annual professional development opportunities that continue to cultivate their skills in the youth development field.

Safe Spaces – Every staff member shares the responsibility for ensuring BGCNN is, and remains, an environment free of sexual, physical, or emotional abuse.