FT Customer Service Representative - Lubbock, Plano, or Houston

About the role

Responsible for providing excellent customer service and maintaining strong professional relationships in the Bank’s Customer Service Center. Professionally, courteously, and promptly resolves customer questions and/or problems. Responsible for performing a broad variety of financial services such as opening and closing accounts, renewing time deposit accounts, and assisting customers with account inquiries, maintenance, and problem resolution. Has knowledge and experience with deposit and loan products and services.

Responsibilities

• Assumes responsibility for the effective and professional performance of financial service functions.
• Takes customer calls.
• Provides excellent customer service.
• Answers questions and solves problems for customers by listening, collecting data, and securing answers.
• Assists customers with their Checking, Savings, Time Deposits, IRAs, Loans, Safe Deposit Boxes, Internet Banking, Debit Cards, and Credit Cards.
• Handles complaints in a professional manner.
• Presents and explains Bank products and services to customers and assists in meeting their financial needs including the following: opening, closing, and maintaining checking, savings, time deposit, and individual retirement accounts as well as working with safe deposit boxes, savings bonds, credit cards and consumer loans.
• Consistently strives to meet the Customer Service Center’s call quality goals.
• Maintains and projects the Bank's professional reputation, while adhering to the Bank policies.
• Other duties as assigned.
• Assumes responsibility for establishing and maintaining effective coordination and working relationships with area personnel and with management.
• Keeps management informed of problems.
• Maintains a professional working relationship with all associates in the Customer Service Center.
• Assumes responsibility for related duties as required or assigned.
• Assists other departments, as necessary.
• Keeps work area clean, secure, and well maintained.
• Maintains the privacy of customer information.
• Financial service functions are efficiently, effectively, and accurately performed in accordance with established policies, standards, and security procedures.