FT Customer Service Rep

About the Role

At National Fitness Partners, we transform lives through affordable fitness. As the largest Planet Fitness franchise, we serve over one million members across 200+ clubs nationwide, creating a Judgement Free fitness experience. We are looking for a Customer Service Representative to join our team and help us make a difference.

Responsibilities

• Provide a superior level of customer service to Planet Fitness members, prospective members, and guests.
• Answer phones in a friendly manner using an information script.
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner.
• Process beverage or merchandise purchases through the point of sale system.
• Promote unique fitness instruction classes (PE@PF) to active and new members.
• Maintain a clean, sanitized, and safe club environment.

Pay

Starting at $12 per hour, with increases at 180 days, 1 year, and every 6 months after the first year, based on the anniversary date.

Benefits

• Growth opportunities: over 90% of our management team started as entry-level employees.
• Shift-differential pay for select shifts.
• PTO for all employees.
• 401K Retirement Fund with employer match up to 4%.
• Health Insurance Options: Health, Dental, Vision, family life insurance, and more.
• Basic Life Insurance & Short-Term Disability (100% Company Paid!).
• Employee Assistance Program.
• Free employee Black Card Membership.