FT Creative Brand Ambassador

About the role

Ralph Lauren Corporation is seeking enthusiastic and dedicated individuals to join our team as Brand Ambassadors. This position offers a unique opportunity to provide exceptional customer service, contribute to achieving sales goals, and grow professionally within the company.

Responsibilities

• Provide excellent customer service, ensuring a customer-first mindset at all times.
• Understand and utilize key tools and resources to drive performance and meet individual KPIs (such as Sales Per Hour).
• Collaborate with the team to uphold standards of excellence across all touchpoints of the brands' policies and procedures.
• Connect customers using the Polo Connect program and demonstrate passion and knowledge of fashion and styling.
• Assist customers in the fitting rooms area, helping with sizing and maintaining store standards.
• Maintain store standards, policies, and processes on both the sales floor and back-of-house areas.
• Complete opening and closing responsibilities as required.
• Support operational activities such as floor sets, replenishment (ISOS), and other tasks as needed.
• Participate in individual company trainings including compliance, product, process, talent development, and company initiatives.
• Effectively balance tasks while prioritizing the Ralph Lauren experience, ensuring the customer experience is always the top priority.
• Provide necessary feedback to Management on product feedback, category opportunities, or needs.
• Maintain store visual standards and use visual techniques and company guidelines.

Requirements

• Salary range: $15 - $19.72 hourly.
• Preferred retail experience or similar industry experience in a complex, high-volume, or high-profile environment.
• Effective communication skills, both with customers and store personnel.
• Ability to maneuver around the sales floor, stock/dressing room, cash wrap, and office; work around/with chemicals, lift/climb up to 30 lbs., and climb moderately.
• Ability to operate the register, stand, move, and walk for multiple hours.
• Flexibility to work a flexible schedule, including day, evening, weekends, overnight shifts, and travel (as required).
• Ability to build and maintain positive working relationships with customers, management, and co-workers.

Qualifications

• Ability to effectively communicate with customers and store personnel.
• Ability to maneuver around the sales floor, stock/dressing room, cash wrap, and office; work around/with chemicals, lift/climb up to 30 lbs., and climb moderately.
• Ability to operate the register, stand, move, and walk for multiple hours.
• Flexibility to work a flexible schedule, including day, evening, weekends, overnight shifts, and travel (as required).
• Ability to build and maintain positive working relationships with customers, management, and co-workers.

Skills

• Customer service skills.
• Knowledge of fashion and styling.
• Ability to communicate effectively with customers and store personnel.
• Flexibility to work various shifts and locations.

Benefits

• Professional and positive work environment.
• Championing company core values and upholding company policies.
• Collaboration with colleagues to create a cohesive and inclusive team environment.

Pay

• $15 - $19.72 hourly.

Schedule

• Flexible schedule to meet the needs of the business, which may include day, evening, weekends, overnight shifts, and travel (as required).