FT Brand Ambassador

About the role

Ralph Lauren Corporation is seeking enthusiastic and dedicated individuals to join our team as Brand Ambassadors. This position offers a unique opportunity to provide exceptional customer service, enhance the shopping experience, and contribute to the success of our brands.

Responsibilities

• Provide excellent customer service, ensuring a customer-first mindset at all times.
• Understand and meet individual Key Performance Indicators (KPIs) such as Sales per Hour (SPH), data capture, and utilize relevant tools and resources to drive performance.
• Collaborate with the team to achieve monthly, quarterly, and annual sales targets, adhering to the brands' policies and procedures.
• Utilize the Polo Connect program to connect with customers and promote brand offerings.
• Demonstrate passion and knowledge of fashion and styling, educating customers on available programs, initiatives, and resources.
• Assist customers in the fitting rooms, addressing sizing concerns and maintaining store standards.
• Maintain store visual standards and adhere to company guidelines.
• Support operational activities such as floor sets, replenishment, and other tasks as needed.
• Participate in company trainings focusing on compliance, product knowledge, process improvement, talent development, and company initiatives.
• Effectively balance tasks, prioritize the customer experience, and provide necessary feedback to management regarding product feedback, category opportunities, or needs.
• Work flexible schedules, including days, evenings, weekends, overnight shifts, and travel (when required).
• Build and maintain positive relationships with customers, management, and colleagues, contributing to a professional and inclusive work environment.

Requirements

• Preferred retail experience or similar industry experience in a complex, high-volume, or high-profile environment.
• Effective communication skills, both verbal and written, with the ability to interact with customers and store personnel.
• Physical capabilities to maneuver around the sales floor, stock/dressing room, cash wrap, and office; work around/with chemicals, lift/climb up to 30 lbs., and climb moderately.
• Ability to operate the register, stand, move, and walk for extended periods.
• Flexibility to work various shifts, including days, evenings, weekends, overnight shifts, and travel (when required).

Qualifications

• Positive attitude and a customer-focused approach.
• Strong interpersonal and communication skills.
• Ability to handle multiple tasks and prioritize effectively.
• Passion for fashion and a willingness to learn about new styles and trends.

Skills

• Excellent customer service skills.
• Knowledge of sales objectives and KPIs.
• Ability to collaborate and meet sales targets.
• Understanding of brand policies and procedures.
• Proficiency in using relevant tools and resources.
• Ability to adapt to flexible scheduling requirements.

Benefits

• Competitive compensation package.
• Health insurance options.
• Paid time off and holidays.
• Professional development opportunities.
• Employee discounts on Ralph Lauren products.

Pay

Compensation is competitive and commensurate with experience.

Schedule

Flexible schedule to accommodate business needs, including days, evenings, weekends, overnight shifts, and travel (when required).