FT Business Office Manager

About the role

Walton Hills Aventura at Walton Hills is seeking an experienced and detail-oriented Business Office Manager to oversee the day-to-day administrative and financial functions of the facility. The role ensures accurate records, timely billing, and excellent customer service in a resident-focused environment.

Responsibilities

• Manage the daily operations of the business office and ensure efficient administrative processes.
• Oversee resident billing, accounts receivable, collections, and payment processing.
• Maintain accurate resident financial records and ensure information is updated as needed.
• Assist with Medicaid, Medicare, private-pay, and other payer-related billing and documentation.
• Monitor outstanding accounts and follow up on unpaid balances.
• Work closely with residents and families regarding billing questions, account balances, payment arrangements, and financial documentation.
• Process admissions, discharges, and changes in resident financial status accurately and timely.
• Maintain organized financial and administrative records in accordance with facility policies and regulatory requirements.
• Prepare reports and provide financial information to facility leadership as needed.
• Collaborate with the Administrator, corporate billing team, nursing department, social services, and other departments to resolve account issues.
• Assist with audits and ensure required documentation is complete and readily available.
• Handle confidential resident and financial information with professionalism and discretion.
• Support payroll, accounts payable, purchasing, and other office functions as assigned.
• Ensure compliance with company policies, state and federal regulations, and applicable long-term care requirements.

Qualifications

• Associate or bachelor's degree in business, accounting, healthcare administration, or a related field preferred.
• Previous experience in a business office, healthcare, long-term care, skilled nursing, or related environment.
• Experience with Medicare, Medicaid, insurance billing, and accounts receivable is highly preferred.
• Strong organizational and time-management skills.
• Excellent written and verbal communication skills.
• Strong attention to detail and accuracy.
• Ability to maintain confidentiality and handle sensitive financial information.
• Proficiency with Microsoft Office and computerized billing/accounting systems.
• Ability to work independently while collaborating effectively with facility leadership and staff.