Business Office Manager

About the role

Spring Gardens Senior Living in North Ogden, UT is currently looking for a passionate and enthusiastic Business Office Manager to join our community. The Business Office Manager serves as the engine that keeps our community running effectively by providing the clerical, bookkeeping, budgeting, financial reporting, and accounting support to our leadership team, and to our associates and residents who call the community their home.

Responsibilities

• Process bi-weekly payroll
• Process new hire paperwork and own the new hire process; conduct background checks and other required pre-hire documents for new team members
• Play a vital role in the sales process by welcoming prospect residents and families touring the community both in person and by phone
• Process resident monthly or ancillary payments
• Answer phone calls effectively at the front desk and reach out to missed calls quickly
• Create and execute a customer service focus culture at the front desk that has positive impact for residents, families, and all who visit the community
• Ensure that the front desk and main lobby area are kept tidy and organized at all times
• Oversee monthly new hire orientation for new team members
• Maintain efficient accounts receivable and ensure community collects efficiently and accurately
• Organize daily mail and packages that are delivered to the community
• Regularly audit resident and employee files to ensure the community maintains state requirements
• Purchase supplies for the front desk, printer supplies, and name badges for residents and team members
• Play a vital role in the welcome home process for new residents by providing name plate, badges, and welcome binder for new residents moving into the community
• Work closely with the Executive Director to create an efficient operation by processing bi-weekly payroll, processing new hire paperwork, maintaining accounts receivable, accounts payable and resident billing operations, processing purchase orders, setting up and maintaining all vendor files and communications, and providing support to each department
• Set up and maintain all resident and employee files in accordance with regulations and policies
• Manage all petty cash transactions and reimbursements
• Be responsible for all computer systems and program operations such as AP/Payroll/Billing/Work Orders, etc.
• Supervise the reception team

Qualifications

• Senior living experience is preferred but not required
• Exceptional problem-solving and time management skills
• Ability to work according to the necessary schedule to meet job requirements with or without reasonable accommodation
• Ability to follow through with commitments and needs of the residents, team members, and families
• Good interpersonal communication skills
• Customer service focused
• CPR and first aide certified (or at least receiving it within the first 3 months of working)
• Passion for customer service and finding solutions to problems
• Creative and fun
• Optimistic and positive attitude
• Team player focused on the community’s mission of enhancing the lives of our residents and team members

Benefits

• Paid Time Off
• 401k plan (after 1 year of service)
• Employee Assistance Program
• Medical, Dental, Vision, and Life Insurance