FT Brand Ambassador- 140

About the role

Ralph Lauren Corporation is seeking enthusiastic and customer-focused individuals to join our team as Brand Ambassadors. This position offers an opportunity to provide exceptional customer service, contribute to sales goals, and grow within the company.

Responsibilities

• Provide excellent customer service, ensuring a customer-first mindset at all times.
• Understand and meet individual Key Performance Indicators (KPIs) such as Sales Per Hour (SPH), data capture, and utilize relevant tools and resources to drive performance.
• Collaborate with the team to achieve monthly, quarterly, and annual sales targets, adhering to the brand’s policies and procedures.
• Utilize the Polo Connect program to connect with customers and enhance their shopping experience.
• Demonstrate passion and knowledge of fashion and styling, educating customers on all available programs, initiatives, and resources.
• Assist customers in the fitting rooms, providing accurate sizing and maintaining store standards.
• Maintain store standards and processes on both the sales floor and back-of-house areas.
• Complete opening and closing responsibilities as required.
• Support operational activities such as floor sets, replenishment (ISOS), and other tasks as needed.
• Participate in company trainings related to compliance, product knowledge, processes, talent development, and company initiatives.
• Effectively balance tasks, prioritizing the Ralph Lauren experience, and ensure the customer experience is always the top priority.
• Provide necessary feedback to management regarding product feedback, category opportunities, or needs.
• Maintain store visual standards and apply visual techniques and company guidelines.

Requirements

• Preferred retail experience or similar industry experience in a complex, high-volume, or high-profile environment.
• Effective communication skills, both verbal and written, to interact with customers and store personnel.
• Physical ability to maneuver around the sales floor, stock/dressing room, cash wrap, and office; work around/with chemicals, lift/climb up to 30 lbs., and climb moderately.
• Ability to operate the register, stand, move, and walk for extended periods.
• Flexibility to work a variety of schedules including days, evenings, weekends, overnight shifts, and travel (as required).
• Ability to build and maintain positive working relationships with customers, management, and colleagues.