FT Brand Ambassador

About the role

Ralph Lauren Corporation is seeking enthusiastic and dedicated individuals to join our team as Brand Ambassadors. This position offers an opportunity to provide exceptional customer service, contribute to sales goals, and grow professionally within the company.

Responsibilities

• Provide excellent customer service, ensuring a customer-first mindset at all times.
• Understand and utilize sales objectives to meet or exceed individual Key Performance Indicators (KPIs).
• Collaborate with the team to uphold standards of excellence across all touchpoints of the brand’s policies and procedures.
• Connect customers using the Polo Connect program and demonstrate passion and knowledge of fashion and styling.
• Assist customers in the fitting rooms area, helping with sizing and maintaining store standards.
• Maintain store standards, policies, and processes on both the sales floor and back-of-house areas.
• Complete opening and closing responsibilities as required.
• Support operational activities such as floor sets, replenishment (ISOS), and other tasks as needed.
• Participate in individual company trainings including compliance, product, process, talent development, and company initiatives.
• Effectively balance tasks while prioritizing the Ralph Lauren experience, ensuring the customer experience is always the top priority.
• Provide necessary feedback to management on product feedback, category opportunities, or needs.
• Maintain store visual standards and use visual techniques and company guidelines.

Requirements

Preferred retail experience or similar industry experience in a complex, high-volume, or high-profile environment. Must possess strong communication skills, be able to maneuver around the sales floor, stock/dressing room, cash wrap, and office, lift up to 30 lbs., and climb moderately. Must also be able to operate the register, stand, move, and walk for multiple hours, work flexible schedules including days, evenings, weekends, overnight shifts, and travel (as required). Must build and maintain positive working relationships with customers, management, and co-workers.