FSS

About the role

The Field Service Supervisor is the leader of their assigned team. In this role, you will be responsible for delivering an impeccable service experience to every Climate Pros customer while preparing the Climate Pros service team to meet the needs of our customers and beyond.

Responsibilities

• Responsible for technical support of assigned technicians and their territories
• Responsible for field training of newly hired technicians
• Mentoring assigned technicians
• Responsible for training and continued education of assigned technicians
• Perform random periodic checks of assigned technicians' work
• Responsible for resolving all customer callbacks for assigned areas
• Work closely with dispatch team to drive efficiency and productivity
• Work closely with Account Managers and sales team to drive sales
• Work closely with staff and field technicians to promote safety initiatives, quality control, and training to ensure safety protocols are implemented and enforced
• Provide exceptional support to both internal and external customers
• Perform other related duties as required and assigned

Qualifications

• Maintain communication and provide feedback, guidance, training, and encouragement in order to impact results.
• Strong customer service skills, proper phone etiquette, and customer-centric approach
• Excellent verbal and written communication skills for both internal and external customers
• Strong interpersonal skills
• Ability to take initiative and team building all to manage in a team environment.
• Bachelor's Degree or equivalent professional experience
• Prior leadership experience in a service-focused industry
• Experience leading teams and managing a diverse group of roles and responsibilities
• Be an honest team player, growth-oriented, ability to do whatever it takes; safely!

Physical Requirements

Regularly required to sit; occasionally required to stand; walk; occasionally lift and/or move up to 100 pounds; noise level is usually quiet.