FSQA Technician

Responsibilities

• Monitor the Distribution Center for Regulatory and customer compliance.
• Provide guidance and/or support regarding quality concerns raised by internal colleagues and/or distributors.
• Follow up on quality issues related to inventory and customer complaints.
• Complete special projects as assigned by the FSQA Manager/Supervisor.
• Analyze product returns and inventory to identify trends in quality issues.
• Conduct daily walkthroughs of the distribution center and communicate potential food safety, food quality, and/or sanitation issues to the FSQA Manager and Department Managers.
• Prepare the Executive Kitchen for all Product Sensory Evaluations.
• Ensure correct products are ordered/picked for Product Slicing; coordinate weekly shipping of products to plants as needed.
• Conduct Truck Audits daily and communicate non-conformances to Operations Management/FSQA Manager.
• Follow up on customer complaints to ensure current inventory isn’t compromised.
• Verify that QCP records (e.g., Cooler records, Scale Verification records) are accurately completed and up to date.
• Coordinate communication for product holds or releases.
• Perform sanitation inspections of warehouse and deli areas for cleanliness.
• Prepare reports on inspection findings and incidents.
• Collect, evaluate, and send samples to outside labs for product analysis.
• Communicate with Distribution Center/Plants on Quality and Customer issues.

Requirements

• High School Diploma or GED plus additional specialized training in a food environment for verifying product quality.
• At least 3-5 years of progressive work experience.
• Valid Driver’s License.
• Serve Safe Certified or ability to attend and pass the certification exam.
• HACCP trained or ability to attend and complete a training course (preferred).
• Certified as an FSQA Technician or ability to complete a course by a certifying body (e.g., ASQ) (preferred).

Physical Demands

• Ability to lift overhead up to 30 pounds.
• Ability to stand and/or walk for extended periods.
• Sufficient sensory ability to perform effective organoleptic evaluations (visual, olfactory, gustatory, tactile, and auditory; corrected sensory ability is acceptable).

Work Environment

• Ability to work in both warm and cold environments.
• Ability to work in a fast-paced warehouse environment with loud noises and fast-moving machinery.
• Travel required is less than 40% to attend training courses or other duties as needed.