FSE-ASP IT Support Tech

About the role

First-line IT equipment support for field engineers and approved service providers (3rd party contractors). You will become the subject-matter expert on all Delta service teams’ procedures and processes, maintain laptop and peripheral inventory, manage laptop deployment, and enhance the laptop lifecycle.

Responsibilities

• Maintain accurate laptop and peripheral inventory to support operations and audits
• Manage all aspects of laptop deployment: prepare, pack, ship, track, and receive
• Oversee and enhance laptop lifecycle, including quarterly returns for updates, inspection, imaging, or re-imaging
• Prepare documentation to train field engineers and approved service providers on laptop use
• Maintain, enhance, create, update, and distribute standard operating procedure documentation
• Collaborate with the local IT Infrastructure team
• Identify and execute improvements and enhancements to existing tools and processes

Requirements

• 4–5 years of strong IT Client Services Support and IT Infrastructure experience
• Willingness to work, good communication, and customer service skills (actual or potential)

Preferred Qualifications

• Specific program experience from the IT domain

Benefits

Benefits are provided at Delta Electronics Americas.