FSA - Field Service Analyst

About the role

SHINE Systems is seeking experienced operations and intelligence professionals skilled in using and training others on software (e.g. Gotham, Gaia, Foundry, etc.) to join our team. As a Field Service Analyst, you will be on the front lines strengthening user relationships. Your responsibilities will include troubleshooting technical issues, developing new use cases, and working alongside analysts to solve unique and complex problems. This role may involve collaborating closely with users worldwide and providing direct feedback regarding software feature enhancements. Additionally, you will play a vital role in promoting collaboration across a global enterprise, ensuring continued success for our customers.

Responsibilities

• Troubleshoot technical issues
• Develop new use cases
• Work alongside analysts to solve unique and complex problems
• Collaborate closely with users worldwide
• Provide direct feedback regarding software feature enhancements
• Promote collaboration across a global enterprise

Requirements

• Hands‑on experience with the software product Gotham
• Training experience (classroom or deskside)
• Proficiency in troubleshooting technical issues
• Strong understanding of DoD, Intelligence, or Law Enforcement missions
• TS/SCI clearance

Qualifications

• Real‑world experience supporting intelligence or operations
• Familiarity with Gaia, Maven, Foundry
• Experience training other intelligence or operations software
• Excellent communication skills
• Ability to travel independently, both CONUS and OCONUS, as required
• Technical knowledge, including working familiarity with languages such as Python, Java, or HTML

Various locations available