Frozen Food Lead Cheney, WA.

About the Role

Exemplifies and ensures strong customer service in all aspects of the job. Directs and controls the operation of the Frozen Department to achieve sales and profit objectives. As a primary contact for customers, the Frozen Food Manager provides friendly, courteous, and helpful service.

Responsibilities

• Train, supervise, schedule, and assign duties to Frozen Food Clerks.
• Change signs and prices as directed by merchandising.
• Maintain appropriate stock and inventory in the frozen food area, minimizing out-of-stock product.
• Write frozen food orders in the order guide book and check orders for completeness upon arrival.
• Rotate product and remove expired stock daily.
• Stock frozen food cases, clean department area, and restock items in freezer for other departments.
• Load boards received from trucks onto pallets, move pallets to the sales floor with a pallet jack, and load product into cases.
• Break down cardboard boxes and place them in the bailer.
• Check and fill the ice machine daily.
• Restock end displays as per instructions.
• Clean spills from leakage in cases or on the department floor.
• In the event of a freezer malfunction or power outage, remove all items, clean the case, and replace or restock product.
• Function as a cashier/checker during peak times.
• Provide customer service, resolve problems involving sales, service, or product.
• Perform daily inventory and order necessary supplies.
• Replace stock in coolers, freezers, and end displays.
• Unload boards, stack on pallets or six-wheel carts, and move them to display areas.
• Maintain cleanliness of display areas and freezers.

Qualifications

• Ability to follow company customer service procedures.
• Demonstrated prior customer service skills or related experience.
• Ability to interact with customers and co-workers.
• Ability to work independently.
• Ability to understand and follow instructions.
• Desired: Previous experience as a clerk.

Supervisory Responsibilities

Frozen Food Clerks and Helper Clerks working in the department.

Work Environment

• 95% inside, 5% outside.
• Temperature extremes: Freezer temperature may be –20° F.
• Chemicals: Seldom (mild detergents or glass cleaner).
• Machines, tools, and equipment used: hand truck, six-wheel cart, pallet jacks, grocery carts, box cutter, pens and pencils, mops, brooms, telephone/intercom, power pallet jack, big joe, bailer, scrubber machine.

Physical Demands

• Lifting: Constantly lifts 1-20 lbs; occasionally lifts 21-35 lbs.
• Carrying: Constantly carries 1-10 lbs; frequently carries 11-20 lbs; seldom carries 21-35 lbs.
• Pushing/Pulling: Constantly pushes/pulls 1-10 lbs; frequently pushes/pulls 11-20 lbs; occasionally pushes/pulls 21-50 lbs.
• Reaching: Constant knee to shoulder reaching; occasional overhead and at or above shoulder level reaching.
• Standing/Walking: Constant standing and walking while on the job.
• Climb/Balance: Seldom; may use step stool to reach higher shelves.
• Trunk Functions: Frequent neck rotation; occasional bending of head, bending/stooping, twisting, crouching, squatting, kneeling.
• Upper Extremity: Constant handling/grasping; frequent repetitive motion; seldom forceful gripping.
• Vision: Use of peripheral vision and depth perception to move equipment; near vision for reading price sheets and product labels.
• Hearing/Speech: Required to converse with customers, answer questions, and exchange information with employees.

This is a safety-sensitive position.

Pay

The pay range is $17.38 to $20.71 per hour, but no less than the local minimum wage. Starting rates will vary based on location, experience, qualifications, and the terms of any applicable collective bargaining agreement.

Benefits

• Medical, dental, vision, disability, and life insurance (dependent on length of service, hours worked, and applicable collective bargaining agreement).
• Sick pay (accrued based on hours worked).
• PTO/Vacation pay (accrued based on hours worked).
• Paid holidays (9 days annually).
• Bereavement pay.
• Retirement benefits (pension and/or 401k eligibility).