Frozen Food/Dairy Clerk

About the role

We are a Wisconsin grocer committed to giving back to the communities we serve and providing guests with exceptional service and value. We operate over 40 full-service supermarkets across Wisconsin. At Festival Foods, people are at the top of our list, reflected in our daily interactions, guest service, and extensive associate benefits and programs. Join the Festival Foods team as a Frozen Food & Dairy Clerk, where you’ll embrace the love for cheese and dairy in America’s dairyland by keeping these beloved products stocked and delivering excellent service to our guests every day. Wisconsin leads the nation in frozen pizza consumption per capita, and you’ll help fuel that tradition in this role. As a Frozen Food/Dairy Clerk, you’ll highlight the best of our frozen and dairy offerings—stocking milk, yogurt, frozen vegetables, pizza, ice cream, and assisting guests in finding what they need—to deliver an exceptional shopping experience with high-quality products.

Responsibilities

• Provide Helpful Guest Service: Providing excellent customer service is at the heart of what we do. Whether it’s a friendly greeting, answering questions, or addressing guest concerns, you’ll handle each interaction with professionalism and care. Your willingness to help guests with what they need will make a positive impact every day.
• Assist with Product Requests: Help guests find specific frozen or dairy items, taking special orders when needed.
• Maintain Cleanliness and Organization: Ensure the sales floor is neat, tidy, and free of spills. Regularly stock and maintain product levels in accordance with company standards.
• Efficient Inventory Management: Follow the first in, first out method to rotate stock, ensuring all products are properly stocked and displayed.
• Ensure Product Availability: Ensure products are always available by filling items on display and checking inventory levels to meet department goals.
• Support Department Standards: Maintain the quality of the Frozen/Dairy department by meeting all expectations for product availability, quality, and cleanliness.
• Honor Commitments: Maintain regular, timely attendance in compliance with the work schedule, and provide adequate notice to find a replacement for occasional absences.
• Support the Team: Perform other duties as assigned.

Requirements

• Effective Communication Skills: Ability to interact tactfully and professionally with both guests, leaders, and retail sales associate team members.
• Safety Awareness: Full understanding of safety protocols and company policies, including the ability to recognize and address potential safety hazards on the store premises.
• Equipment Knowledge: Knowledge of ability to learn equipment and procedures such as proper lifting