Froster / Bake Assist (Back of House)

Accountabilities/Duties

• Follows NbC proprietary frosting recipe and application methods with precision and achieves productivity goals.
• Effectively utilizes measuring instruments, commercial-grade or handheld mixer and pastry bag to frost cakes.
• Prioritizes cake pre-orders according to schedule and frosts cakes for walk-in guest orders accordingly.
• Ensures an adequate supply of samples and frosted cakes are available for guests in the bakery display case and maintains appropriate frosting and frosted cake par levels.
• Adheres to the proper packaging, labeling, and storage of frosted cakes as well as product rotation standards, and maintains frosting and refrigeration logs.
• Maintains an adequate supply of frosting supplies and notifies management when replenishment is required.
• Evaluates baked and frosted cakes to ensure NbC standards are met and informs management of any quality control issues.
• Cleans, sanitizes and restocks workstation, ensure frosting supplies are sufficiently prepared for the next shift, and washes any equipment in the absence of the Dishwasher/Utility Employee.
• Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene.
• Maintains a consistent work attendance and punctuality record.

Core Values and Competencies

• Servant’s Heart - Goes above and beyond to support the team or guest, and is reliable, trustworthy and responsive.
• Keeps the good of the team or guest ahead of personal interests or gain.
• Displays humility and empathy in interactions with others.
• Spirit of a Champion - Demonstrates pride in responsibilities, an intense drive and a passion to succeed.
• Takes initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control.
• Operates with a strong sense of urgency and adheres to NbC brand standards.
• Genuine Connections - Projects warmth, enthusiasm, and optimism that attracts others.
• Buils positive, productive relationships with all team members.
• Listens actively and communicates openly, clearly and respectfully.

Knowledge, Skills, and Abilities

• Can understand written and oral directions, interpret instructional documents such as recipes, order tickets, operating procedures, and health and safety rules, and apply knowledge to perform job responsibilities.
• Please note that NbC recipes are available in English and Spanish.
• Understands basic units of measurement used in the U.S.
• Has the ability to perform repetitious tasks that require precise and continuous movement of arms, wrists, hands, and fingers.
• Has the physical capacity to lift items of moderate to heavyweight (as much as 50 pounds) and stand for extended periods of time.
• Is meticulous about using exact measurements, paying strict attention to timing and working on a tight, fast-paced production schedule.
• Can evaluate products, processes, information, and surroundings to determine compliance with standards.
• Possesses the discipline and attention to detail to strictly adhere to health and safety practices and work environment standards.
• Is diligent, organized and self-motivated, with the ability to prioritize workload and operate independently with minimal supervision.

Education, Certifications and Work Experience Requirements

• Applicants must be 18 years of age or older.
• While no formal education or work experience is required, previous experience in an operational support role at a bakery or restaurant or in a food service environment is a plus.

Work Availability

• Must have the flexibility to work various shifts, including early mornings, evenings, weekends and holidays, based on changing business demands.