Frontline Agent Loss Mitigation

About the role

The Consumer Collections Representative – Loss Mitigation position is ideal for candidates with call center experience looking to build a career in financial services.

Responsibilities

• Handle high-volume outbound and inbound calls related to delinquent mortgage accounts and payment collection
• Communicate professionally and empathetically with customers regarding past-due mortgage payments
• Gather, review, and enter relevant financial information accurately into internal systems
• Explain potential repayment or financial solution options based on customer circumstances
• Document all customer interactions thoroughly and accurately
• Follow compliance, quality, and customer care standards
• Participate in ongoing training, coaching, and performance development

Qualifications

• Prior customer service experience in a call center setting required
• Strong communication and problem-solving skills
• Collections experience is a plus, but not required
• Comfortable working fully on-site Monday–Friday
• Availability to work one mandatory Saturday per month
• Interest in learning the mortgage industry and growing within a structured environment

Benefits

• Paid training provided
• Full-time, stable schedule
• Opportunity to grow within mortgage and financial services
• Supportive team environment with coaching and development
• Excellent benefits upon permanent hire