Front Welcome Desk Receptionist (BLANK AST 2)

About the Role

Under the supervision of the Business Operations Manager, act as the first point of contact for the building, serving a broad spectrum of individuals and groups including students, faculty, staff, parents, and the general public. Create a welcoming environment while responding to a variety of inquiries, screening and directing callers/visitors, and providing assistance through independent investigation of questions and issues.

This position has regular access to collective bargaining information and decisions and provides support to the senior management team regarding the confidential retention of such documents.

Responsibilities

• Serve as the Welcome Desk receptionist, handling inquiries and ensuring a welcoming atmosphere.
• Screen and direct callers and visitors to appropriate resources.
• Investigate and resolve questions and issues independently.
• Provide records management support, including scanning, indexing, and retrieving documents.
• Administer and revoke building access for individuals as needed.
• Perform purchasing and accounts payable duties.
• Serve as backup support to the Office of the Chancellor and Provost (OCP) Operations team.
• Support the senior management team with confidential document retention related to collective bargaining.

Key Responsibility Breakdown:

• 40% - Reception Desk Support
• 40% - Administrative Support and Special Projects
• 20% - OCP Records Management

Qualifications

Minimum Qualifications:

• Bachelor’s degree in a related area and/or equivalent experience/training.
• Professional experience working in an executive-level office environment or welcome desk.
• Experience with accounts payable, purchasing, and business operations.
• Proficiency in various software programs (word processing, scheduling, spreadsheets, and databases).
• Exceptional organizational and project management skills, with the ability to prioritize and manage multiple tasks simultaneously.
• Strong writing, editing, and proofreading skills with strict attention to grammar, spelling, and punctuation.

Preferred Qualifications:

• Experience with UC Davis software systems such as AggieTravel, AggieBuy, PrePurchasing, and Ceremonies and Events Management System (CEMS).
• Knowledge of the roles of faculty, staff, and administrators, and protocols for communication and interactions in a university environment.
• Familiarity with University of California and UC Davis campus policies and procedures.

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources, and programs to support employees and their families in achieving health, wellness, financial, and career goals.

• High-quality, low-cost medical plans for you and your family.
• UC-paid dental and vision coverage for you and your family.
• Retirement plans, including pension and other retirement savings plans.
• Supplemental insurance options: additional life, short/long-term disability, pet insurance, legal coverage, accident, critical illness, and hospital indemnity.
• Pregnancy and Parental Leave, Family & Medical Leave, Adoption Assistance, and Pay for Family Care and Bonding for eligible employees.
• Lactation Support Program and family care discounts and resources.
• Employee Well-being resources and programming.
• On-site Employee Assistance Program with free mental health services.
• Generous paid holidays annually.
• Paid Time Off/Vacation/Sick Time as outlined in UC policies or collective bargaining agreements.
• Continuing Education (CE) allowance and Staff Education Reimbursement Program for eligible employees.
• Access to free professional development courses and learning opportunities.
• Public Service Loan Forgiveness (PSLF) Qualified Employer and Student Loan Debt Counseling Program for eligible employees.

Pay

Salary Range: $25.45 - $36.05 per hour

Salary Grade: 109

Schedule

• Shift: Monday - Friday, 8:00 AM to 5:00 PM
• Percentage of Time: 100%
• Appointment Type: Staff: Career
• Restricted vacation schedule from May through July.
• Occasional overtime may be required to meet business needs or provide coverage during planned absences.

This position is 100% on-site in Davis, CA.

Physical and Environmental Demands

• Standing: Occasional, up to 3 hours
• Walking: Occasional, up to 3 hours
• Sitting: Continuous, 6 to 8+ hours
• Lifting/Carrying 0-25 lbs: Frequent, 3 to 6 hours
• Lifting/Carrying 26-50 lbs: Occasional, up to 3 hours
• Pushing/Pulling 0-25 lbs: Occasional, up to 3 hours
• Bending/Stooping: Occasional, up to 3 hours
• Squatting/Kneeling: Occasional, up to 3 hours
• Twisting: Occasional, up to 3 hours
• Climbing (e.g., stairs or ladders): Occasional, up to 3 hours
• Reaching overhead: Occasional, up to 3 hours
• Keyboard use/repetitive motion: Continuous, 6 to 8+ hours
• Microwave/Radiation: Occasional, up to 3 hours
• Operating motor vehicles and/or equipment: Occasional, up to 3 hours

Mental Demands

• Sustained attention and concentration: Continuous, 6 to 8+ hours
• Complex problem solving/reasoning: Frequent, 3 to 6 hours
• Ability to organize & prioritize: Continuous, 6 to 8+ hours
• Communication skills: Continuous, 6 to 8+ hours
• Numerical skills: Frequent, 3 to 6 hours
• Constant Interaction: Continuous, 6 to 8+ hours
• Customer/Patient Contact: Continuous, 6 to 8+ hours
• Multiple Concurrent Tasks: Frequent, 3 to 6 hours