Front Desk Receptionist

Position Summary

As a Front Desk Receptionist, you’ll have an opportunity to make a difference in the lives of our patients each day. You will adjust your approach to their needs by communicating clearly, focusing on the accuracy of the details of their medical records. This role requires a high level of attention to detail and patient focus.

Roles And Responsibilities

• Organizes and maintains a filing system for patient charts, including generating chart numbers, filing, and pulling charts.
• Answers telephone and either responds to inquiry, directs caller to appropriate personnel, or initiates a triage slip for response by medical personnel.
• Schedules appointments and enters appointment date and time into computerized scheduler.
• Greets and directs patients, salespeople, and visitors.
• Registers patients by verifying that patient's record is up to date and accurate.
• Captures referrals for patients through insurance and other physician offices.
• Collects payment from patients and reconciles daily cash reports.
• Performs other duties as assigned.

Experience Requirements

• 1-year experience in a fast-paced environment focusing on patient care OR customer service.
• Healthcare experience preferred.
• Proficient in MS Word, Outlook, and Excel.
• Data entry and medical office software knowledge preferred.

Education Requirements

• A high school diploma or GED is preferred.

Physical Demands

• While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel.
• The employee is frequently required to stand, walk, and sit.
• The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.