Front Office (Weekends Required)

About the Role

Improve the overall health of the communities we serve by performing reception, scheduling and general administrative support duties.

Compensation

$21.92 - $31.25

Benefits

• Annual milestone bonus for all eligible employees — $500 for every year worked, up to $5,000
• Robust health coverage with employer-offered medical, dental, vision, long-term care, and life insurance
• 401(k) with up to 6% employer match
• More than six (6) weeks of paid time off (PTO) annually for full-time employees
• Tuition assistance and student loan repayment
• Up to $7,500 for childcare annually through reimbursement
• CME and license fee reimbursement
• Offered benefits dependent upon employee eligibility and criteria

Essential Duties and Responsibilities

• Immediately greets patients upon arrival; verifies appointment time, insurance and personal information, and collects co-pay.
• Schedules patient appointments based on established scheduling guidelines to ensure clinic can achieve target productivity expectations.
• Reconciles daily receipts/petty cash.
• Takes patient demographics over the phone and enters into electronic health records system (EHR).
• Ensures accuracy and completion of intake forms before forwarding to appropriate department for processing.
• Professionally answers calls, takes messages and/or refers callers to appropriate individuals.
• Schedules translators as needed.
• Treats patients with highest respect in all functions of job and maintains patient confidentiality.
• Monitors patient waiting rooms for cleanliness and security.
• Performs other duties assigned, including supporting the CHAS Health Mission and Core Values.

Qualifications

Education/Experience: HS diploma or equivalent preferred. Applicable additional schooling and/or formal training preferred. Customer service and multi-line telephone experience preferred.

Skills

• Computer skills required.
• Ability to spell accurately.
• Able to clearly communicate information to patients and gather information from patients.
• Must have basic math skills to calculate patient payments.
• Commitment to supporting a safe, respectful, equitable, and inclusive environment required.

Physical Demands

Front Office staff are required to stand, sit, and be mobile one-third to two-thirds of the time. They are required to use hands to finger, handle or feel over two-thirds of the time; while reaching with hands and arms occurs one-third of the day. Climbing or balancing, stooping, kneeling or crouching occurs less than one-third of the time. Communicating by talking / hearing occurs over two-thirds of the day. Amount of time spent lifting or exerting force is about 50% for up to 10 pounds and less than one-third of the time up to 25 – 40 pounds. Rarely is there a need to lift more than 41 pounds.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Our Core Values

• Social Responsibility
• Patient-Centered
• Entrepreneurship
• Respect for Human Dignity
• Commitment to Continuous Quality Improvement
• Fun