Front Office (Saturdays Required)

About the role

Improve the overall health of the communities we serve by performing reception, scheduling, and general administrative support duties.

Responsibilities

• Immediately greets patients upon arrival; verifies appointment time, insurance and personal information, and collects co‑pay.
• Schedules patient appointments based on established scheduling guidelines to ensure clinic can achieve target productivity expectations.
• Reconciles daily receipts/petty cash.
• Takes patient demographics over the phone and enters them into the electronic health records system (EHR).
• Ensures accuracy and completion of intake forms before forwarding to the appropriate department for processing.
• Professionally answers calls, takes messages, and/or refers callers to appropriate individuals.
• Schedules translators as needed.
• Treats patients with the highest respect in all functions of the job and maintains patient confidentiality.
• Monitors patient waiting rooms for cleanliness and security.
• Performs other duties assigned, including supporting the CHAS Health mission and core values.

Qualifications

• High school diploma or equivalent preferred; additional schooling or formal training preferred.
• Customer service and multi‑line telephone experience preferred.
• Computer skills required.
• Ability to spell accurately.
• Clear communication skills for interacting with patients and gathering information.
• Basic math skills to calculate patient payments.
• Commitment to supporting a safe, respectful, equitable, and inclusive environment.

Physical Demands

Front office staff are required to stand, sit, and be mobile one‑third to two‑thirds of the time; use hands for finger, handle, or feel over two‑thirds of the time; reach with hands and arms one‑third of the day; climb, balance, stoop, kneel, or crouch less than one‑third of the time; talk/hear over two‑thirds of the day; lift up to 10 lb for about 50 % of the time and up to 25‑40 lb less than one‑third of the time; rarely lift more than 41 lb. Reasonable accommodations may be made for individuals with disabilities.

Compensation

Compensation Range: $21.92 – $31.25 per hour.

Benefits

• Annual milestone bonus for eligible employees ($500 per year worked, up to $5,000).
• Robust health coverage with employer‑offered medical, dental, vision, long‑term care, and life insurance.
• 401(k) with up to 6 % employer match.
• More than six weeks of paid time off (PTO) annually for full‑time employees.
• Tuition assistance and student loan repayment.
• Up to $7,500 annually for childcare reimbursement.
• CME and license fee reimbursement.
• Additional benefits dependent upon employee eligibility and criteria.

Core Values

• Social Responsibility
• Patient‑Centered
• Entrepreneurship
• Respect for Human Dignity
• Commitment to Continuous Quality Improvement
• Fun