Front Office Team Lead

About the role

The Front Office Team Lead serves as a trusted peer leader and operational support resource for Front Office Coordinators and Clinicians across one or more offices. This role performs the role of Front Office Coordinator and also supports peers with real-time guidance, reinforces standard processes, and helps ensure consistency, efficiency, and a positive patient and team experience at the front office level.

Responsibilities

• Serve as a real-time point of contact for Front Office Coordinators in one or multiple offices, providing guidance, answering questions, and supporting day-to-day operations.
• Monitor completion of daily, weekly, and monthly front office checklists and designated operating reports to ensure timely and accurate execution of tasks.
• Escalate operational concerns or workflow issues to the Operations Supervisor or other appropriate leaders.
• Support the rollout of new initiatives by providing feedback during planning, implementation, and post-launch phases; help identify opportunities for improvement and share insights from the front office perspective.
• Champion consistency and excellence in front office operations by modeling best practices and reinforcing standard operating procedures.
• Aid in onboarding and informal training of new Front Office Coordinators, offering peer support and guidance to promote confidence and competence.
• Collaborate with leadership to identify gaps in front office processes and contribute to solutions that enhance efficiency and service quality.
• Foster a positive and collaborative team culture, encouraging open communication and mutual support among Front Office Coordinators.
• Maintain compliance with company policies and regulatory standards and model professional conduct within the office.

Qualifications

• High school diploma or equivalent required.
• Experience with EMR/EHR or practice management systems required.
• Prior team lead or supervisory experience with strong leadership skills.
• 2+ years of front office, administrative, customer service, or clerical experience; healthcare preferred.
• Demonstrated customer service experience, including the ability to exercise sound judgment, independent thinking, and problem-solving when resolving issues.
• Working knowledge of general administrative and clerical procedures.
• Demonstrated leadership skills, which may include prior team lead or supervisory experience or informal leadership responsibilities.
• Exceptional interpersonal skills with the ability to build effective relationships with patients, clinicians, leadership, and peers.
• Ability to influence, support, and guide others without direct authority.
• Intermediate proficiency with Microsoft Office (Outlook, Excel, Word).
• Experience with multiline phone systems.
• Accurate typing and data entry skills.
• Strong oral and written communication skills.
• High attention to detail with the ability to prioritize and multitask.
• Ability to work independently while also collaborating effectively within a team.

Benefits

Compensation: The pay rate for this position is $24.75 per hour.

Benefits & Perks: Medical, Dental, and Vision coverage, Employee Assistance Program (EAP), Life & Long-Term Disability Insurance, 401(k) with employer match, Paid time off starting at 15 days per year, Paid parental leave, Tuition reimbursement.

Why Join Mindpath Health? When you join our team, you’re not just accepting a job, you’re stepping into a community built on support, inclusion, and growth.

About Us: Mindpath Health is redefining how mental health care is delivered. Today, we operate in more than 100 locations across six states, providing a full range of psychiatric and therapy services via in-person and telehealth appointments. Our team is deeply committed to supporting total health through compassionate, collaborative care.