Front Office Supervisor, FREE Medical, Dental, Vision

About the role

At Andaz Napa, part of the World of Hyatt Lifestyle Brand, we believe our guests choose Andaz for our caring and attentive colleagues who deliver efficient service and meaningful experiences. We are independent and free-thinking, fostering a workplace where creativity, individuality, and genuine hospitality thrive. Our team works in an environment that expects exceptional performance while offering rewarding opportunities in return—from career growth and job enrichment to a supportive workplace culture. At Hyatt, our culture is built on exceeding expectations. With a commitment to respect, inclusion, and service, we create an environment where talent opens doors to exciting opportunities within the hospitality industry. If you are ready to take on new challenges, grow your career, and make a meaningful impact on the guest experience, Andaz Napa is ready for you. View our Virtual Reality Experience to spend a ‘day in the life’ of a hospitality professional at a full-service hotel.

Responsibilities

• Lead the Front Office team and the agents responsible for the guest registration process, hotel services, and promotions.
• Support smooth arrivals and departures.
• Coach colleagues.
• Respond to guest inquiries.
• Process forms of payment.
• Help resolve guest concerns.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Experience and a thorough understanding of Front Office operations.
• Prior supervisory or leadership experience preferred.
• Ability to lead, coach, and motivate Front Office colleagues.
• Professional, approachable, and comfortable engaging with guests.
• Strong