Front Office Supervisor

About the role

As a Front Office Supervisor, you will play a key role in ensuring a seamless and exceptional guest experience from check-in to check-out.

Responsibilities

• Assist guests in the check-in and check-out procedure, as well as throughout the entirety of their stay
• Work proficiently on the hotel’s electronic reservation system and other computer programs to ensure a seamless workflow
• Handle all financial matters – including credit card and cash transactions – securely, accurately, and with integrity
• Anticipate guests’ needs and go out of your way to maximize the guest experience
• Work collectively with other team members to foster a hospitable, approachable, and customer-focused environment
• Ensure accurate and hospitable handling of guest reservations, check-in, check-out, and payment procedures
• Maintain proficient administration of the hotel's electronic reservation system
• Maintain compliance with hotel safety programs and procedures, including emergency and security systems
• Complete all required documentation (daily reports, checklists, etc.) in a timely manner

Requirements

• 2+ years’ experience working in a front desk or receptionist role
• Strong passion for working with people and exceeding guest expectations
• Ability to work well with others and thrive in a team environment
• Excellent oral, written, and interpersonal communication skills
• Proactive problem-solving and solution-oriented mindset to ensure the best guest experience

Physical Requirements

This is a physically demanding position. You must be comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods of time.

Travel Requirements

This position requires little to no travel outside the property and surrounding area.

About the Company

OTO Development is an industry-leading hotel development and management company. Partnering with the strongest brands in hospitality, OTO owns and operates a portfolio of upscale select service, extended stay, and lifestyle hotels across the United States. The company has been honored as Developer of the Year by major brand partners and recognized for outstanding guest service, operational excellence, community service, and sales, marketing, and revenue success.

Benefits

• Competitive pay
• Medical, dental, and vision insurance options
• 401k with company match
• Company-provided life insurance
• Tuition assistance
• Paid time off and paid holiday time
• Travel discounts