Front Office Supervisor

About the role

Embark on a rewarding journey as a Front Office Supervisor, where you'll be the linchpin of our guest experience, ensuring smooth check-ins, personalized service, and efficient problem resolution. In this pivotal role, your leadership will set the tone for our front desk team, creating an atmosphere of hospitality and warmth that leaves a lasting impression on every guest.

Responsibilities

• Oversee and assist in the check-in and check-out processes, ensuring efficiency, accuracy, and a welcoming experience for guests.
• Supervise front desk staff, providing guidance, training, and support to ensure exceptional customer service and adherence to policies and procedures.
• Monitor and manage room reservations, ensuring accuracy and availability, and address discrepancies or special requests.
• Resolve guest inquiries, concerns, and issues promptly and professionally, maintaining a positive and hospitable atmosphere at the front desk.
• Cook up front desk operations during scheduled shifts, ensuring appropriate staffing levels, task delegation, and smooth shift transitions.
• Act as a communication hub between guests and other hotel departments, facilitating effective communication to enhance the overall guest experience.
• Maintain accurate records of guest interactions, transactions, and room availability, and generate reports for management analysis and decision-making.

Requirements

• 2+ years of hotel reception experience, preferably in a 4 or 5-star hotel
• Extensive knowledge of Google Applications including G-mail, Calendar, Tasks, etc.

Qualifications

• High school diploma or equivalent
• Strong interpersonal and communication skills
• Ability to work independently and as part of a team
• Attention to detail and organizational skills

Skills

• Excellent customer service skills
• Effective problem-solving and conflict resolution abilities
• Proficiency in Microsoft Office Suite
• Knowledge of hotel operations and procedures

Benefits

• Comprehensive health insurance
• Flexible work schedule
• Professional development opportunities
• Employee discounts

Pay

$27.50/Hour based on experience

Schedule

Variable, based on business needs

About Auberge Collection

Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world's most desirable destinations.

About Friedkin

Friedkin is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports. Founded in 1969 and headquartered in Houston, Texas, the company is led by Chief Executive Dan Friedkin, and united by a mission to build breakthrough brands that redefine the status quo. The Friedkin portfolio includes Gulf States Toyota, 30WEST, Accelerated Solutions Group, AS Roma, Ascent Automotive Group, Auberge Collection, Congaree, Copilot Capital, Diamond Creek, Everton Football Club, GSFSGroup, Imperative Entertainment, Legendary Expeditions, NEON, Northside Lexus, Pursuit Sports, The Friedkin Group International, USAL and Westside Lexus.

Contact Information

• For more information: auberge.com/matteis-tavern
• Connect with The Inn at Matteiâs Tavern on Instagram and Facebook at @matteistavernauberge.
• For more information about Auberge Collection: auberge.com
• Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn at @Auberge and #AlwaysAuberge.
• Railway Jonata LLC is an Equal Opportunity Employer, M/F/D/V. Railway Jonata LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Railway Jonata LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.