Front Office Supervisor

About the Role

The Front Office Supervisor supervises guest services team members to ensure efficient and smooth operations, producing excellent feedback and guest satisfaction. They respond professionally and courteously to guests by providing accurate and timely information and services.

Responsibilities

• Supervise daily shift processes, ensuring all team members adhere to standard operating procedures.
• Train, direct, resolve issues, and coach front desk team members to maintain a quality operation.
• Resolve customer issues, complaints, and problems efficiently to uphold high levels of customer satisfaction and service quality.
• Build strong relationships and liaise with other departments, especially housekeeping and reservations.
• Control cash transactions at the front desk and maintain responsibility for personal bank as specified by hotel bank agreement policy.

Benefits

• Comprehensive benefits package, including medical, dental, vision, disability, and life insurance.
• Generous 401(k) retirement match.
• Paid Holidays and Paid Time Off for work-life balance.
• Access to Employee Assistance Program and Fund.