Front Office Supervisor

About the Role

Join Omni Chicago Hotel and experience Chicago’s stunning architecture, lakefront beauty, and vibrant culture while building a career with purpose. Our AAA Four Diamond all-suite hotel is located on the world-famous Magnificent Mile, steps away from high-end retail, dining, and popular tourist attractions. At Omni, we pride ourselves on delivering exceptional service and creating "The Most Magnificent Memories on the Mile." We foster a dynamic work environment with comprehensive training, mentoring, and opportunities for growth and advancement. If you are a friendly, motivated individual with a passion for serving others, this role may be your perfect match.

Responsibilities

• Ensure all Omni policies, procedures, and standards are met in Front Desk and Guest Services areas.
• Train, develop, and motivate staff.
• Be thoroughly acquainted with all check-in policies and procedures.
• Handle various guest scenarios with expertise.
• Operate and troubleshoot all technical equipment related to the Front Desk.
• Familiarize yourself with all hotel facilities and offerings.
• Understand the influence and importance of all departments on the Front Desk.
• Train new associates and ensure they meet performance standards.
• Follow and execute the shift checklist; run the desk in the absence of the Manager.
• Perform rooms control duties efficiently.
• Demonstrate broad knowledge of Opera Cloud, Synergy, Canary, and Key Card systems.
• Be familiar with all reservation special packages.
• Understand all radio codes and emergency procedures.
• Cover Manager on Duty (MOD) shifts as required.

Requirements

• Strong customer service skills.
• Previous cash handling experience.
• Ability to stand for prolonged periods of time.
• Previous front desk experience preferred.
• Previous supervisory experience preferred.
• Willingness to work overnight shifts, nights, holidays, and weekends.
• Ability to lift, pull, push, or carry up to 50 lbs without assistance.