Front Office Supervisor

About the Role

As a Front Office Supervisor at Hyatt Centric Key West Resort and Spa, you'll be a key leader in delivering exceptional hospitality while fostering a positive, supportive environment for both guests and colleagues. You'll oversee the daily operations of the Front Desk and Guest Services teams, ensuring every guest receives a warm welcome, personalized service, and a seamless arrival and departure experience. You'll lead by example, coach and develop team members, and help create a culture of service excellence.

Responsibilities

• Lead and support Front Desk and Guest Services colleagues during daily operations.
• Train, coach, and mentor team members to deliver Hyatt's exceptional service standards.
• Foster a welcoming, collaborative, and high-performing team environment.
• Resolve guest concerns with professionalism, empathy, and sound judgment.
• Monitor cash handling procedures, shift audits, and operational controls.
• Assist with scheduling, shift coverage, and maintaining efficient front office operations.
• Ensure colleagues are knowledgeable about hotel services, amenities, and local recommendations.
• Partner with other hotel departments to deliver a seamless guest experience.
• Maintain Hyatt brand standards while driving guest satisfaction and operational excellence.

Qualifications

• Minimum 1 year of front desk or hotel Rooms operations experience preferred.
• A true desire to care for people and create exceptional guest experiences.
• Strong leadership, communication, and organizational skills.
• Service-oriented approach with a hands-on leadership style.
• Ability to work effectively with individuals from diverse backgrounds.
• Attention to detail and ability to remain composed in a fast-paced environment.
• Ability to stand for long periods and lift, push, or pull moderate weight as needed.
• Dependable, flexible, and committed to teamwork.
• Ability to work overnight, weekends, and holidays.

Schedule

This is a full-time, hourly position reporting to the Front Office Manager. The weekly schedule includes two (2) overnight shifts and three (3) daytime shifts, with availability required for weekends and holidays.

Benefits

• Immediate Paid Time Off (PTO).
• Medical, dental, and vision insurance beginning after 30 days.
• 401(k) with company match.
• Wellness and education reimbursement programs.
• Complimentary colleague meals and parking.
• Complimentary and discounted stays at Hyatt hotels worldwide.
• Career growth opportunities within Hyatt's global portfolio.

Why Join Us

At Hyatt, we believe our colleagues are at the heart of every exceptional guest experience. As a Front Office Supervisor, you'll have the opportunity to lead an outstanding team, make a meaningful impact on our guests' stays, and build your career with one of the world's most respected hospitality brands. If you're a service-driven leader who thrives in a fast-paced environment, enjoys developing others, and is passionate about creating memorable experiences, we'd love to welcome you to the Hyatt Centric Key West team.