Front Office Student Supervisor III

Pay rate: $17.00 per hour

About the role

The Front Desk Supervisor at the Kellogg Hotel & Conference Center will supervise the operations of the Front Desk, PBX, and Reservations to maintain the highest productivity, employee morale, and guest service. They will collaborate with Front Office management, engineering, housekeeping, events, sales, and culinary teams to ensure smooth hotel operations. This role represents the face of the hotel while providing student leadership and outstanding customer service.

Responsibilities

• Assist with recruitment, hiring, training, payroll, and scheduling for front office staff
• Create and update Standard Operating Procedures (SOPs) for staff to follow
• Act as an ambassador and resource for the hotel and culinary services
• Stay knowledgeable about all hotel events and activities
• Handle reservations, check-ins, check-outs, key issuance, credit card payments, and guest bill adjustments
• Monitor and respond to emails, audit messages via Fetch, and maintain the front desk journal
• Coach and guide team members on questions, issues, and procedures
• Assist with training, onboarding, and ensuring SOPs are up to date
• Implement new policies and procedures

Requirements

• Enrolled as a student at Michigan State University (during the academic year)
• Proficient in all positions within the Kellogg Front Office operations
• Strong communication skills (written and verbal) and ability to work positively and respectfully with a diverse population
• Self-motivated and able to complete tasks with minimal supervision
• Dependable, reliable, and available to work mornings (7 AM–3 PM), nights (3 PM–11 PM), sporting events, university holidays, and weekends
• Knowledge of Maestro, Fetch, and other university technology used by the front office
• Able to stand and/or sit for long periods and move up to 20 pounds

Preferred Qualifications

• Previous experience working at the Kellogg Front Office
• Availability to work during the summer and winter breaks

Schedule

• 15–25 hours per week
• Variable shifts (AM, PM, overnights, weekends)
• Must be available to work during sporting events and university holidays

Work Location

Kellogg Center