Front Office Supervisor

About the role

You believe that service is not just a series of transactions; it is about creating guest experiences.
Leadership comes naturally to you, regardless of your title, and you aspire to lead others to success.
You understand the importance of empathy and both guests and staff feel it.

Responsibilities

• Oversee front desk operations, ensuring smooth check-in and check-out processes.
• Manage guest relations, addressing complaints and providing exceptional customer service.
• Train and mentor front office staff to enhance their skills and performance.
• Ensure compliance with hotel policies and procedures, and adhere to health and safety standards.
• Collaborate with other departments to provide seamless support to guests.

Requirements

• At least 2 years of experience in a hospitality or related field.
• Proven ability to manage multiple tasks and prioritize effectively.
• Strong interpersonal and communication skills, with the ability to build positive relationships with guests and staff.
• Proficiency in Microsoft Office Suite and hotel management systems.
• Ability to work flexible hours including weekends and evenings.

Qualifications

• High school diploma or equivalent.
• Valid driver’s license and reliable transportation preferred.

Skills

• Excellent customer service skills.
• Effective problem-solving abilities.
• Strong organizational and multitasking skills.
• Ability to work independently and as part of a team.

Benefits

• Health, Vision, and Dental insurance.
• Paid time off.
• 401(k) plan.
• Long-term and short-term disability insurance.

Pay

$30 hourly

Schedule

Flexible schedule to accommodate the needs of the hotel and its guests.