Front Office Strategy Consulting - Pharma Life Sciences Customer Analytics - Manager
Responsibilities
- Leading customer-centric consulting initiatives to enhance client experiences and drive business growth
- Analyzing customer touchpoints and designing personalized journey maps to improve satisfaction and loyalty
- Developing and implementing customer engagement strategies using data-driven insights
- Managing client accounts and overseeing project planning, budgeting, and execution
- Coaching team members to leverage their strengths and deliver quality outcomes
- Utilizing customer data management techniques to optimize service design and delivery
- Conducting customer journey analysis to identify opportunities for improvement
- Collaborating with leadership to maintain consistent quality and timelines across projects
- Addressing conflicts and engaging in critical conversations with stakeholders to resolve issues
- Upholding professional standards and reinforcing the firm's code of conduct and independence requirements
Requirements
- At least a Bachelor's degree
- At least 5 years of experience
- Preference for at least one of the following fields of study: Computer Engineering, Information CyberSecurity, Computer and Information Science, Information Technology, Management Information Systems, Computer Applications
- Demonstrating proficiency in Customer Experience (CX) Strategy and Design
- Utilizing Customer Data Management (CDM) for strategic insights
- Excelling in Customer Journey Analysis and Customer Segmentation
- Embracing change and fostering innovation in client engagements
- Developing skills in Business Process Improvement and Trend Analysis
- Mentoring team members to enhance their professional growth
Qualifications
- Preference for relevant field of study
- Proven experience in CX Strategy and Design
- Experience with CDM for strategic insights
- Strong customer journey analysis and segmentation skills
- Ability to lead and mentor team members
Skills
- Customer Experience (CX) Strategy and Design
- Customer Data Management (CDM)
- Customer Journey Analysis and Customer Segmentation
- Business Process Improvement and Trend Analysis
- Leadership and Team Management
Benefits
- Salary range: $99,000 - $232,000
- Annual discretionary bonus
- Comprehensive benefits package including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave
- Additional benefits available at this link
Pay
The salary range for this position is: $99,000 - $232,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws.
Schedule
N/A
Benefits
All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance
Equal Opportunity Employer
PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.
Los Angeles County Fair Chance Ordinance
PwC does not intend to hire experienced or entry level job seekers that will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy. For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws.
How We Work
Learn more about how we work: https://pwc.to/how-we-work