Front Office Strategy Consulting - Pharma Life Sciences Customer Analytics - Manager

Responsibilities

• Leading customer-centric consulting initiatives to enhance client experiences and drive business growth
• Analyzing customer touchpoints and designing personalized journey maps to improve satisfaction and loyalty
• Developing and implementing customer engagement strategies using data-driven insights
• Managing client accounts and overseeing project planning, budgeting, and execution
• Coaching team members to leverage their strengths and deliver quality outcomes
• Utilizing customer data management techniques to optimize service design and delivery
• Conducting customer journey analysis to identify opportunities for improvement
• Collaborating with leadership to maintain consistent quality and timelines across projects
• Addressing conflicts and engaging in critical conversations with stakeholders to resolve issues
• Upholding professional standards and reinforcing the firm's code of conduct and independence requirements

Requirements

• At least a Bachelor's degree
• At least 5 years of experience
• Preference for at least one of the following fields of study: Computer Engineering, Information CyberSecurity, Computer and Information Science, Information Technology, Management Information Systems, Computer Applications
• Demonstrating proficiency in Customer Experience (CX) Strategy and Design
• Utilizing Customer Data Management (CDM) for strategic insights
• Excelling in Customer Journey Analysis and Customer Segmentation
• Embracing change and fostering innovation in client engagements
• Developing skills in Business Process Improvement and Trend Analysis
• Mentoring team members to enhance their professional growth

Qualifications

• Preference for advanced degrees in relevant fields
• Experience in pharmaceutical or life sciences industry
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to manage multiple projects and priorities
• Passion for customer experience and innovation

Skills

• Customer Experience (CX) Strategy and Design
• Customer Data Management (CDM)
• Customer Journey Analysis and Customer Segmentation
• Business Process Improvement and Trend Analysis
• Leadership and Team Management

Benefits

• Salary range: $99,000 - $232,000
• Annual discretionary bonus
• Medical, dental, vision insurance
• 401(k) plan
• Holiday pay, vacation, personal and family sick leave
• Professional development opportunities

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