Front Office Specialist

EyeCare Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to patients with a mission to enhance vision, advance eye care, and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets.

About the role

A Front Office Specialist acts as the first point of contact, setting the tone for a world-class Total Patient Experience. This role performs administrative responsibilities to create a smooth check-in and check-out experience for patients.

Responsibilities

• Embrace and execute the Total Patient Experience to build relationships with all patients while delivering great service and support.
• Provide exceptional customer service during every patient encounter (in person or via phone).
• Display a professional attitude, greet patients promptly with a smile, and thank them when they leave.
• Answer phones (both external and internal); ensure prompt, courteous service at all times.
• Practice urgency with consideration to the patient’s time, as well as the doctor’s time and schedule.
• Double-check insurance authorizations to ensure completion and build accurate flow sheets.
• Check out patients and collect correct payments according to procedures.
• Manage patient flow in the office and ensure communication to maximize efficiency and customer service.
• Complete daily reconciliations, close the day, and count down the cash drawer.
• Comply with all company policies and procedures, including HIPAA.
• Perform general office duties and cleaning as assigned by the manager.

Requirements

• Previous medical office experience preferred; previous optometry and/or ophthalmology experience strongly preferred.
• Minimum of 1 year in a position interacting with customers/patients or equivalent combination of education and experience.
• Favorable result on background check as required by state.
• Must be able to provide proof of identity and right to work in the United States.
• High School Diploma or GED required.
• Proficient in Microsoft Excel, Word, PowerPoint, and Outlook.

Work Environment

• Work is primarily performed in a standard office or clinical setting. Travel to other locations may be required to carry out essential job duties.

Physical Requirements

• Frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25–50%).
• Must be able to lift, carry, push, and pull items up to 25 lbs.
• Strong fine motor skills and full use of hands are essential for constant grasping, writing/typing, and use of technology.
• Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus—is required 100% of the time.
• Occasional driving or climbing may be necessary.

Schedule

• Full-time.
• Offices are open Monday–Friday 8am–7pm, Saturday 8am–1pm.
• Must have open availability to work any shift within these hours, including earlier or later as needed.

Benefits

• Full benefits package: Medical, Vision, Dental, and Life Insurance.
• 401k with employer matching.
• Paid Time Off (PTO) and Paid Holidays.
• Competitive base pay plus bonus.
• Paid maternity leave.
• Employee discounts.