Front Office Specialist

About the role

A Front Office Specialist acts as the first point of contact, setting the tone for a world-class Total Patient Experience. This role performs necessary administrative responsibilities to create a smooth check-in and check-out experience for patients.

Responsibilities

• Embrace and execute the Total Patient Experience to build relationships with all patients while delivering great service and support.
• Provide exceptional customer service during every patient encounter (in person or via phone).
• Display a professional attitude, greet patients promptly with a smile, and thank them when they leave.
• Answer phones (both external and internal); ensure prompt, courteous service at all times.
• Practice urgency with consideration to the patient's time, as well as the doctor's time and schedule.
• Double-check insurance authorizations to ensure completion and build accurate flow sheets.
• Check out patients and collect correct payments according to procedures.
• Manage patient flow in the office and ensure communication to maximize efficiency and customer service.
• Complete daily reconciliations, close the day, and count down the cash drawer.
• Comply with all company policies and procedures, including HIPAA.
• Perform general office duties and cleaning as assigned by the manager.

Requirements

• Previous medical office experience preferred; previous optometry and/or ophthalmology experience strongly preferred.
• Minimum of 1 year in a position interacting with customers/patients or an equivalent combination of education and experience.
• Favorable result on background check as required by state.
• Must be able to provide proof of identity and right to work in the United States.
• High School Diploma or GED required.

Skills

• Proficient in Microsoft Excel, Word, PowerPoint, and Outlook.

Benefits

• Full benefits package: medical, vision, dental, and life insurance.
• 401k with employer matching.
• Paid Time Off (PTO) and paid holidays.
• Competitive base pay.
• Paid maternity leave.
• Employee discounts.

Work Environment

Work is primarily performed in a standard office or clinical setting. Travel to other locations may occasionally be required to carry out essential job duties and responsibilities.

Physical Requirements

• Frequent walking (75%), sitting (50%), and standing (50%).
• Regular bending, stooping, and reaching (25–50%).
• Ability to lift, carry, push, and pull items up to 25 lbs.
• Strong fine motor skills and full use of hands for constant grasping, writing/typing, and use of technology.
• Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus—required 100% of the time.
• Occasional driving or climbing may be necessary.