Front Office Specialist

EyeCare Partners offers a comprehensive benefits package for full-time employees.

Benefits

• Medical, vision, dental, and life insurance
• 401k with employer matching
• Paid time off (PTO) and paid holidays
• Competitive base pay
• Paid maternity leave
• Employee discounts

About the role

A Front Office Specialist acts as the first point of contact, setting the tone for a world-class Total Patient Experience. This role also performs necessary administrative tasks to ensure a smooth check-in and check-out process for patients.

Responsibilities

• Embrace and execute the Total Patient Experience to build relationships with all patients while delivering great service and support
• Provide exceptional customer service during every patient encounter (in person or via phone)
• Display a professional attitude, greet patients promptly with a smile, and thank them when they leave
• Answer phones (both external and internal) with prompt, courteous service at all times
• Practice urgency with consideration to the patient's time, as well as the doctor's time and schedule
• Double-check insurance authorizations to ensure completion and build accurate flow sheets
• Check out patients and collect correct payments according to procedures
• Manage patient flow in the office and ensure communication to maximize efficiency and customer service
• Complete daily reconciliations, close the day, and count down the cash drawer
• Comply with all company policies and procedures, including HIPAA
• Perform general office duties and cleaning as assigned by the manager

Requirements

• Previous medical office experience preferred; previous optometry and/or ophthalmology experience strongly preferred
• Minimum of 1 year in a position interacting with customers/patients or equivalent combination of education and experience
• Favorable result on background check as required by state
• Must be able to provide proof of identity and right to work in the United States
• High school diploma or GED required

Skills

• Proficient in Microsoft Excel, Word, PowerPoint, and Outlook

Location

Work is primarily performed in a standard office or clinical setting. Travel to other locations may occasionally be required to carry out essential job duties and responsibilities.

Physical Requirements

• Frequent walking (75%), sitting (50%), and standing (50%)
• Regular bending, stooping, and reaching (25–50%)
• Ability to lift, carry, push, and pull items up to 25 lbs
• Strong fine motor skills and full use of hands for constant grasping, writing/typing, and use of technology
• Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus—required 100% of the time
• Occasional driving or climbing may be necessary