Front Office Specialist and Medical Assistant- Mason Urgent Care

About the role

This position adheres to all the regular responsibilities and duties of a front office specialist and medical assistant. This position is cross trained to perform duties in both front and back office to enhance efficiency and continuity of delivery of patient care; work cooperatively within the team concept demonstrating flexibility, motivation and commitment to quality patient care.

Responsibilities

• Accurately documents all care rendered to a patient and all actions taken on behalf of a patient in the patient’s medical record.
• Supports QI processes. Is knowledgeable and can verbalize the QI process and its application per quarter per disease.
• Analyzes fast claim report daily, makes corrections and proactively coordinates information to billing company.
• Schedules patient for next visit at time of checkout, while maintaining front office professional appearance.
• Follows JCAHO, HIPAA protocols.
• Accurately documents all care rendered to a patient and all actions taken on behalf of a patient in the patient’s medical record.
• Supports QI processes. Is knowledgeable and can verbalize the QI process and its application per quarter per disease.
• Analyzes fast claim report daily, makes corrections and proactively coordinates information to billing company.
• Schedules patient for next visit at time of checkout, while maintaining front office professional appearance.
• Fulfills other duties as assigned.

Requirements

• High School Degree
• Registration Check in triage
• Vitals
• Charge entry
• EKG
• Filing and Medical Records
• 1-2 years experience in a related field

Qualifications

• Knowledgeable in medical procedures and protocols
• Proficient in Front Office procedures
• Ability to maintain confidentiality and handle sensitive information
• Strong communication and interpersonal skills

Skills

• Medical terminology
• Front office procedures
• Medical record keeping
• Customer service
• Medical procedures

Benefits

In addition to a comprehensive benefits package—including medical, dental, vision, paid time off, retirement plans, and tuition reimbursement—this role offers competitive pay based on education level and experience. Please view our benefits page [https://careers.trihealth.com/what-we-offer/benefits](https://careers.trihealth.com/what-we-offer/benefits).

Pay

Competitive pay based on education level and experience.

Schedule

(3) 12 Hour Shifts Every 3 rd Weekend Rotating Holidays Incentives