Front Office Specialist and Medical Assistant

Job Overview

This position adheres to all of the regular responsibilities and duties of a front office specialist and medical assistant. This position is cross-trained to perform duties in both front and back office to enhance efficiency and continuity of delivery of patient care; work cooperatively within the team concept demonstrating flexibility, motivation and commitment to quality patient care.

Job Responsibilities

• Accurately documents all care rendered to a patient and all actions taken on behalf of a patient in the patient’s medical record.
• Supports QI processes. Is knowledgeable and can verbalize the QI process and its application per quarter per disease.
• Analyzes fast claim report daily, makes corrections and proactively coordinates information to billing company.
• Schedules patient for next visit at time of checkout, while maintaining front office professional appearance.
• Follows JCAHO, HIPAA protocols.
• Accurately triages patient calls and assures the proper disposition of calls to meet patient needs.
• Notifies physician with emergency complaints and demonstrates competency in clinical care protocols including 911 and HIPAA.
• Access to patient information will be limited to what is necessary to perform the job.
• Demonstrates proficiency in Front Office procedures, collects co-pays, answer phone prior to voice mail, records payment and provides receipts, correctly registers patient demographics, validates demographics per visit.
• Notifies patient of balance and offers payment plan process.
• Copies insurance cards.
• Demonstrates proficiency in assisting with medical procedures on adults and children.
• Maintains annual competencies.
• Records vital signs, weight, height, head circumference, if applicable, per visit.
• This includes assuring that the patient’s right to privacy, dignity and respect is maintained in both the performance of medical procedures and in the appropriate use of the medical record.
• Handles patient complaints and refers to manager as appropriate.

Working Conditions

• Climbing - Rarely
• Hearing: Conversation - Consistently
• Hearing: Other Sounds - Frequently
• Kneeling - Occasionally
• Lifting 50+ Lbs. - Rarely
• Lifting
• Pulling - Rarely
• Pushing - Occasionally
• Reaching - Rarely
• Sitting - Consistently
• Standing - Rarely
• Stooping - Occasionally
• Talking - Consistently
• Using Hands - Consistently
• Color Vision - Occasionally
• Visual Acuity: Far - Frequently
• Visual Acuity: Near - Consistently
• Walking - Frequently
• Visual Acuity: Near - Consistently

TriHealth SERVE Standards and ALWAYS Behaviors

• Welcome everyone by making eye contact, greeting with a smile, and saying "hello."
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist.
• Refrain from using cell phones for personal reasons in public spaces or patient care areas.
• Excel: Always recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met.
• Offer patients and guests priority when waiting (lines, elevators).
• Work on improving quality, safety, and service.
• Respect: Always respect cultural and spiritual differences and honor individual preferences. Respect everyone’s opinion and contribution, regardless of title/role. Speak positively about my team members and other departments in front of patients and guests.
• Value: Always value the time of others by striving to be on time, prepared and actively participating. Pick up trash, ensuring the physical environment is clean and safe. Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.
• Engage: Always acknowledge wins and frequently thank team members and others for contributions. Show courtesy and compassion with customers, team members and the community.