Front Office Specialist and Medical Assistant- Liberty Urgent Care

Job Overview

This position adheres to all the regular responsibilities and duties of a front office specialist and medical assistant. This position is cross-trained to perform duties in both front and back office to enhance efficiency and continuity of delivery of patient care; work cooperatively within the team concept demonstrating flexibility, motivation and commitment to quality patient care.

Job Responsibilities

• Accurately documents all care rendered to a patient and all actions taken on behalf of a patient in the patient’s medical record.
• Supports QI processes. Is knowledgeable and can verbalize the QI process and its application per quarter per disease.
• Analyzes fast claim report daily, makes corrections and proactively coordinates information to billing company.
• Schedules patient for next visit at time of checkout, while maintaining front office professional appearance.
• Follows JCAHO, HIPAA protocols.
• Accurately documents all care rendered to a patient and all actions taken on behalf of a patient in the patient’s medical record.
• Supports QI processes. Is knowledgeable and can verbalize the QI process and its application per quarter per disease.
• Analyzes fast claim report daily, makes corrections and proactively coordinates information to billing company.
• Schedules patient for next visit at time of checkout, while maintaining front office professional appearance.
• Fulfills other duties as assigned.

Job Requirements

• High School Degree
• Registration Check in triage
• Vitals
• Charge entry
• EKG
• Filing and Medical Records
• 1-2 years experience in a related field

Qualifications

• Knowledgeable in clinical care protocols including 911 and HIPAA
• Proficient in Front Office procedures
• Collects co-pays, answer phone prior to voice mail, records payment and provides receipts
• Correctly registers patient demographics, validates demographics per visit
• Notifies patient of balance and offers payment plan process
• Copies insurance cards
• Maintains annual competencies
• Records vital signs, weight, height, head circumference, if applicable, per visit

Skills

• Excellent communication skills
• Ability to multitask and prioritize tasks
• Attention to detail
• Strong organizational skills
• Knowledge of medical terminology and procedures

Benefits

• Comprehensive benefits package including medical, dental, vision, paid time off, retirement plans, and tuition reimbursement
• Up to a $1,000 Sign On Bonus

Working Conditions

• Climbing - Rarely
• Hearing: Conversation - Consistently
• Hearing: Other Sounds - Frequently
• Kneeling - Occasionally
• Lifting 50+ Lbs. - Rarely
• Lifting
• Pulling - Rarely
• Pushing - Occasionally
• Reaching - Occasionally
• Sitting - Consistently
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