Front Office Scheduler — Part Time

About the role

The Armstrong Center for Hope is a behavioral health practice in Raleigh, NC (805 Spring Forest Road, Suite 800) with occasional courier trips to the Durham office. The Front Office Scheduler — Part Time role serves as the coordination hub for the clinic, building and forecasting schedules, managing client registration and insurance verification, maintaining HIPAA‑compliant records, and being the first point of contact for clients. The practice emphasizes whole‑person care, a close‑knit administrative team that meets weekly, and direct collaboration with clinicians and founder Dr. Tonya Armstrong. The position is being filled on‑site after a previous virtual assistant departed, with a target start date of September 28, 2026 and a rapid interview process (5‑10 days).

Responsibilities

• Coordinate and forecast clinic schedules and provider availability
• Respond promptly and professionally to new and established client and provider inquiries
• Handle client registration and scheduling/rescheduling, ensuring required documents are collected and filed in SimplePractice
• Verify insurance and collect demographic information
• Manage incoming and outgoing office correspondence — electronic, fax, and paper
• Participate in weekly Administrative Team meetings and support the team's productivity goals
• Maintain the security of medical records in adherence to HIPAA and applicable company, state, and federal policies
• Cover a daily phone support time slot
• Greet clients, support providers with copying and phone calls, and make occasional courier trips between the Raleigh and Durham offices

Requirements

• High school diploma plus an office administration certification/degree, or an associate degree in a related field
• Two years of experience in medical office administration, or one year in behavioral health office administration or a related field
• Proficiency with Microsoft Office and/or Google Suite
• Strong communication skills
• Valid driver's license and reliable transportation

Skills

• Experience with SimplePractice and RingCentral
• Insurance verification or billing knowledge
• High-volume scheduling experience

Benefits

• PTO/vacation included

Pay

$17–$20/hour, based on experience, with room to negotiate.

Schedule

Monday, Wednesday, Friday | 8:30 a.m. – 3:00 p.m. (~20 hrs/week), in‑person