Front Office | Rooms Inventory Control Agent

Responsibilities

• Track room inventory availability for all accommodation types for day of and all future days.
• Pre-assign arrivals for various types of confirmed accommodations and special requests.
• Generate arrival list and pre assign various types of confirmed accomodations including special requests and VIP assignments.
• Keep Front Office Manager and other appropriate leaders apprised when inventory controls need adjusting or when other actions to accommodate guest demands are necessary.
• Assist with check-in/check-out of guests, answer phones during high-volume activities, and perform other related guest services activities.

Requirements

• Knowledge of hotel Front Office operations.
• Ability to multi-task.
• Attention to detail.
• Analytical and problem-solving skills.
• Ability to operate basic office equipment (i.e., computer, calculator, and multi-line telephone system).
• Ability to read, write, and understand English.
• Ability to perform basic math skills.
• Ability to communicate effectively and establish and maintain effective working relationships with staff and guests.
• Knowledge, understanding, and compliance of policies and procedures, job descriptions, daily memorandums, chemical labels, and other instructions.

Qualifications

• High school education or equivalent.
• 1 year experience of Front Desk, Reservations, and/or Rooms Control experience in a fast pace environment preferred.
• Experience with Opera PMS system preferred.