Front Office Representative - The Westin Monache

About the role

Greets, registers, and assigns rooms to Guests. Dispatches Lodge Staff such as Housekeepers and Maintenance Service employees in response to Guest requests. Makes, changes and cancels reservations. Serves as Lodge telephone operator. Answers inquiries pertaining to hotel services as well as other Mammoth California services. Computes bill, collects payment, and checks guests out of the hotel.

Responsibilities

• Greets, registers, and assigns rooms to Guests.
• Dispatches Lodge Staff such as Housekeepers and Maintenance Service employees in response to Guest requests.
• Makes, changes and cancels reservations.
• Serves as Lodge telephone operator.
• Answers inquiries pertaining to hotel services as well as other Mammoth California services.
• Computes bill, collects payment, and checks guests out of the hotel.

Requirements

• High school graduate with general business office training or equivalent experience.
• Basic computer skills required.
• Minimum of one year experience in public or guest relations service.
• Ability to effectively present information in one-on-one and small group situations to guests.
• Ability to apply common sense and understanding to carry out instructions furnished in written and oral form.
• Ability to deal with problems involving several concrete variables in standardized situations.

Benefits

• Free season pass, including free access to all other Alterra resorts.
• Discounts on ski/snowboarding lessons.
• Friends and Family vouchers.
• Retail & Food discount.
• Equipment Rental discount.
• 401k with company match.
• Healthcare.
• Dental.
• Vision.
• Paid Time Off (PTO) for benefit eligible employees.

Pay

Hourly pay rate: $21.00 to $22.50

Schedule

N/A